1. Who operates this website
Soletech Electrical Equipment (Shandong) Co., Ltd (索莱特电气设备（山东）有限公司), based in Shandong, China, operates solaite.cn and is responsible for processing its business inquiries.
Business and privacy contact: Zff18365911699@163.com. Telephone: +86 19712505821. WhatsApp: +86 13686351527. Version: privacy-2026-10-21-v1. Effective date: 21 October 2026.
2. Information we process
When you submit an inquiry, we process your name, optional company, country or region, email address or international telephone number, preferred contact channel and message. We also process any product, quantity, model or operating requirements you choose to provide. Please avoid identity documents, payment details, health information or other sensitive information unrelated to your inquiry. Do not provide another person’s information without authorization.
The system records an inquiry reference, submission time, language, source page, the privacy version you acknowledge and staff follow-up records. An IP-derived hash is used for abuse rate limiting. Hosting providers may also process operational and security data such as IP addresses, access times, request paths and error logs. Staff sign-in uses necessary session and security information.
3. Purposes and grounds
We use this information to answer product, selection, quotation, OEM and support requests; contact you through your chosen channel; handle related orders and service; and protect the website and inquiry system. We do not sell inquiry information or treat an inquiry as a marketing subscription. We do not make solely automated decisions about you with legal or similarly significant effects.
Where applicable law requires a legal basis, responding to your requested pre-contract steps and performing a related contract support the relevant business processing. Our legitimate business interests support security, abuse prevention and ordinary business communication. Where consent is legally required, we rely on your consent, which you may withdraw by email. The form checkbox confirms that you have read this policy and agree to the use of the submitted information to respond. Providing information is voluntary, but without valid contact details or essential requirements we may be unable to respond or provide the requested service.
4. Recipients and international processing
Authorized staff access information as required for their work. Render hosts the application, and Aiven MySQL stores the database and uploaded files. The current deployment is in North America. We operate in China, so information may be stored outside your country and accessed by authorized staff in China.
Resend sends internal inquiry alerts to our work mailbox, Zff18365911699@163.com. Alerts contain only the reference, inquiry type, language and an administration link, without the customer’s name, contact details or message. Authorized staff must sign in to view full details. Resend and the mailbox provider process data needed for email delivery and receipt. We may also disclose information as necessary to meet legal obligations or respond to lawful requests.
Contact us for information about the international processing arrangements and safeguards applicable to your request, including how to obtain related documentation.
5. Retention and security
We determine retention by the actual need to respond and follow up, perform orders, provide after-sales service, meet legal obligations or handle disputes. When there is no continuing business or legal need, authorized staff delete or anonymize the relevant personal information. The current website has no scheduled automatic deletion. You may also request deletion. Email alerts and necessary provider operational records may be retained separately under their respective rules.
We use HTTPS, encrypted database connections, staff access controls and administrator multi-factor authentication. No online transfer or storage can be guaranteed completely secure. Do not include unnecessary confidential information in an inquiry.
6. Your choices and rights
Email Zff18365911699@163.com to request access, correction, deletion or anonymization. Depending on applicable law, you may also have rights to restrict processing, object to processing, obtain a portable copy and withdraw consent. You may specifically object to processing based on legitimate interests. Withdrawal does not affect processing lawfully carried out before withdrawal. We may reasonably verify your identity to protect your information. Records subject to a legal retention obligation may not be immediately deleted.
Contact us with concerns. You may also complain to a data protection authority in your location or another competent authority. This website is intended for business purchasing and communication and does not knowingly seek information from children.
7. Cookies, external services and updates
The current website has no configured advertising tracking or visitor marketing analytics. The administration area uses necessary sign-in and security cookies. When you follow an email, telephone or WhatsApp link, your chosen third-party service handles the communication under its own privacy rules.
We update the date and version on this page when this policy changes materially, and provide further notice or seek consent where applicable law requires it.